shippingposition
  • Home
  • News
  • Editorial
    • Vox Pop
  • Maritime safety
  • Oil and Gas
  • Personality
  • Health
No Result
View All Result
shippingposition

Home » CRFFN Registrar Calls for Calm over Consultant’s Inefficiencies in POF Collection, Unresolved Debits 

CRFFN Registrar Calls for Calm over Consultant’s Inefficiencies in POF Collection, Unresolved Debits 

By Joshua Yousouph

by Joshua
April 7, 2025
in Featured, News

In an effort to defuse rising industry tensions over the alleged fraudulent system of the collection of Practitioners Operating Fees (POF), the Registrar and Chief Executive Officer of the Council for the Regulation of Freight Forwarding in Nigeria (CRFFN); Mr. Kingsley Igwe has called for calm over the significant inefficiencies of its consultant, SW Global managing the POF collection process.

This is even as the CRFFN Registrar revealed plans to establish a service center near the ports to provide direct, on-ground support rather than relying solely on phone-based assistance.

Freight forwarders have long been embroiled in POF payment debacle as issues with SW Global’s evolving payment platforms continue to impact their operations. Shipping Position Daily gathered that the council’s consultant, SW Global had constantly changed the POF payment platform about three times with several inefficiencies.

Our correspondent gathered that multiple changes from the initial “Innovate 1 Pay” to the recently adopted “Pay Fix” and now yet another unnamed platform have resulted in numerous instances of unaccounted debits, leaving many customers stranded and frustrated.

Speaking last week with Shipping Position Daily, the Apapa Chapter Financial Secretary of the National Association of Government Approved Freight Forwarders (NAGAFF); Chukwuemeka Ikeobi described a series of operational lapses by SW Global that have left affected customers in financial limbo.

Ikeobi recounted how SW Global initially managed its payment gateway, “Innovate 1 Pay,” only to encounter persistent failures where transactions from months past were being processed erroneously resulting in funds being deducted from customer accounts.

The NAGAFF Chieftain stressed that over the past two months his office alone has suffered debits exceeding N200,000, with transaction records confirming the discrepancies with no refunds forthcoming.

“I reported this to the council, and we raised the issue of developing a reform policy so that freight forwarders who have been affected can get their monies back. You talk to SW Global or Pay Fix staff; they send you to the bank. The bank confirms the transaction was successful and that the money is in SW Global’s accounts. Yet when you report this, you’re sent back to the bank again. So it leaves you in a loop where you get frustrated and you forget the funds. This has been happening for years now.” Ikeobi explained.

In response to growing concerns, CRFFN Registrar Mr. Kingsley Igwe assured industry stakeholders that the POF issues will be resolved soon. He emphasized that the issue is not fraudulent, but rather the result of a system failure that the council is trying to resolve with the service providers.

The Registrar confirmed that every reported case is being documented and urged affected freight forwarders to submit proof of their transaction discrepancies to facilitate an effective resolution.

Mr. Igwe further revealed plans to establish a service center near the port, aiming to provide direct, on-ground support rather than relying solely on phone-based assistance. This initiative is expected to streamline the resolution process and offer a tangible solution to the long-standing inefficiencies plaguing the system.

“The fault is on our consultants who have abruptly been deficient in the quality of their services. We are aware of it. Like I said, we are documenting all the cases. They might issue now but the issue will not last long. It is not fraudulent.

“It is just the failure of the system and that is what we have been trying to resolve with the service providers. It is SW Global, our consultants, who collect the POF is the one responsible for the inefficiency of the system that we are experiencing now” Igwe noted.

Also speaking, the Tin Can Chapter Public Relations Officer of the Association of Registered Freight Forwarders of Nigeria (APFFLON) Mr Clinton Okoro explained that according to his consultation with the Council,  initial arrangements allowed a percentage of payments to be allocated to stakeholders using their licenses for transactions, but complications emerged as majority of these payments were made through Point of Sales (POS) machines, which means CRFFN cannot determine the exact license used for these transactions.

Okoro noted that the consultants are now facing issues due to inaccuracies in their accounts. “We discovered that the majority of these payments are made through POS, which means CRFFN cannot even determine the exact license used for these transactions,” he said. This lack of clarity, he added, is a key factor behind the mounting discrepancies.

During the conversation, Okoro indicated that the issue stems from contractors’ accounts not being accurately maintained. He mentioned that the Council has assured that  efforts are underway to address these challenges, although progress has been slow.


Related Posts

BREAKING: Apapa Customs Rakes in N1.3 Trillion Revenue in First Half of 2025

BREAKING: Apapa Customs Rakes in N1.3 Trillion Revenue in First Half of 2025

July 1, 2025
Oyetola Inaugurates NPA Governing Board, Calls for Reform-Driven Leadership

Oyetola Inaugurates NPA Governing Board, Calls for Reform-Driven Leadership

July 1, 2025
MONDAY INTERVIEW: “The Transition To Nigerian Ports Economic Regulatory Agency  Is A Crucial Next Step”—Pius Akutah

Industry Conflict Resolution: Nigeria Saved N6bn In 2024 – NSC 

July 1, 2025
Merchant Navy Felicitates Maritime Workers Union On Successful Branch Elections

Merchant Navy Felicitates Maritime Workers Union On Successful Branch Elections

July 1, 2025

Latest News

BREAKING: Apapa Customs Rakes in N1.3 Trillion Revenue in First Half of 2025

BREAKING: Apapa Customs Rakes in N1.3 Trillion Revenue in First Half of 2025

July 1, 2025

Oyetola Inaugurates NPA Governing Board, Calls for Reform-Driven Leadership

Industry Conflict Resolution: Nigeria Saved N6bn In 2024 – NSC 

Merchant Navy Felicitates Maritime Workers Union On Successful Branch Elections

CRFFN Rallies Freight Forwarders for Digital Transformation, Targets AfCFTA Market Opportunities

Nwagbara Advocates Anti-Harassment Policies, Risk Assessment on Nigerian Vessels

FRONT PAGE COMMENT: Adewale Adeniyi: Two Years of Steady Hands at the Helm of Nigeria Customs

Despite ₦5.17trn Surplus, Dollar Dominates Nigeria-China Trade As Naira-Yuan Swap Struggles

Tinubu Hails Customs CG’s WCO Council Election

FG To Begin Boat Manufacturing, Phase Out Rickety Vessels –Shippers Council

Nigerian Exporters Reject AfCFTA over Poor Infrastructure, Dollar Dependence, Policy Gaps  

Stakeholders Decry Power Tussle Over Wreck Removal, Demand Transparency from NIMASA on Sea Protection Levies 

kindly like our Facebook page

Health

Contraceptive Pills Can’t Cause Cervical Cancer – Expert
Health

Contraceptive Pills Can’t Cause Cervical Cancer – Expert

June 30, 2025

Mrs Roseline Akinlabi, Adolescent and Youth Sexual Reproductive Health Desk Officer, Osun Primary Healthcare Board, says contraceptive pills cannot cause...

ONIONS: The Good Old Healing Vegetable

KNOW YOUR BODY PARTS: The Liver The liver is a vital organ located in the right upper abdomen, playing a crucial role in metabolism, detoxification, and digestion. It’s the largest solid organ in the body and is responsible for filtering blood, maintaining blood sugar levels, regulating clotting, and synthesizing essential proteins. The liver also stores energy, removes toxins, and produces bile, which aids in digestion Liver functions: · Metabolism and Detoxification: The liver processes nutrients from the blood, breaks down and balances them, and creates essential substances for the body. It detoxifies harmful substances like drugs and alcohol, converting them into less toxic forms for excretion. The liver plays a role in the metabolism of proteins, carbohydrates, and fats. It stores glycogen (a form of glucose) and vitamins, releasing them when the body needs them. · Digestion: The liver produces bile, which is stored in the gallbladder and released into the small intestine to help digest fats. Bile also helps in the absorption of fat-soluble vitamins. · Blood Regulation: The liver regulates blood sugar levels by storing and releasing glucose. It synthesizes clotting factors, which are essential for blood clotting. It removes old red blood cells and processes bilirubin, a byproduct of red blood cell breakdown. · Other Functions: The liver plays a role in immunity, helping to fight off infections. It produces proteins that are involved in the immune response. The liver also stores iron and other essential minerals. Frequently Asked Questions About The Liver · What are the first signs of a bad liver? The initial signs of liver problems can be vague and subtle, often including fatigue, nausea, and loss of appetite. As the liver’s condition worsens, more specific symptoms may emerge, such as jaundice (yellowing of the skin and eyes), itchy skin, dark urine, and light-colored stools. Abdominal pain, especially in the upper right quadrant, can also indicate liver issues. · Where do you feel liver pain? Liver pain is typically felt in the upper right abdomen, just beneath the rib cage. It can manifest as a dull, throbbing pain, a stabbing sensation, or a general feeling of discomfort in that area. In some cases, liver pain might be felt as an ache in the right shoulder or back. · What does liver pain feel like? How liver pain feels can vary from person to person, depending on the cause. However, most people often develop one or more of the following symptoms: Dull, persistent aches in the upper abdomen A feeling of fullness or bloating Sharp, stabbing pains that come and go Tenderness when the upper abdomen is touched · What is the best way to cleanse your liver? If you haven’t been working out, start indulging in a regular exercise regime to allow the toxins to come out of your body. Yoga, going running, hitting the gym, or a simple sauna session can also prove effective. If you want a natural liver cleanse, sweating is the way to go. · How to know if the liver is swollen? What are the symptoms of an enlarged liver? You likely won’t notice an enlarged liver on your own. In some severe cases, you might notice a feeling of bloating or fullness in your belly or an ache in your upper right abdomen. · What is the best drink to flush your liver? Many citrus fruits, including lemon, can be added to water to help stimulate and flush out the liver. Lemons are high in nutrients like vitamin C and antioxidants

June 16, 2025
ONIONS: The Good Old Healing Vegetable

ONIONS: The Good Old Healing Vegetable

June 16, 2025
Why Prostate Disorder Cases Are Increasing Among Nigerian Men – Experts

Why Prostate Disorder Cases Are Increasing Among Nigerian Men – Experts

June 1, 2025
20m Nigerians Live With Mental Health Issues, Says WHO

20m Nigerians Live With Mental Health Issues, Says WHO

June 1, 2025
Health Facts You Didn’t Know

How Your Habit Affects Fertility

May 19, 2025
Fruits For Raining Season

Fruits For Raining Season

May 19, 2025
See Mental Illness Like Other Treatable Diseases – Says Suicide Survivor

Health Facts You Didn’t Know

May 19, 2025
Alligator Pepper: Benefits, FAQ, Side Effects, & Warning

Alligator Pepper: Benefits, FAQ, Side Effects, & Warning

April 28, 2025
Water And Health: The Relationship That Helps Life

Water And Health: The Relationship That Helps Life

April 28, 2025

© 2021 Shippingposition

Navigate Site

  • Home
  • About Us
  • Contact us
  • Privacy Policy
  • Sitemap
  • Terms

Follow Us

No Result
View All Result
  • News
  • Coast To Coast
  • Oil and Gas
  • Maritime Education
  • The Terminals
  • Maritime safety

© 2021 Shippingposition