As part of its re-branding process to meet with international best practice, the Nigerian Ports Authority (NPA)has launched an Information Communication and Technology (ICT) centre, for workers and clients of the organisation.
Manager Director of the NPA, Mallam Habib Abdullahi while test-running the equipment disclosed to the media that the new innovation is to solve internal problems faced by the agency.
Abdullahi noted that the innovation will soon extend to other maritime stakeholders to bring about efficiency in port operations.
As part of its re-branding process to meet with international best practice, the Nigerian Ports Authority (NPA)has launched an Information Communication and Technology (ICT) centre, for workers and clients of the organisation.
Manager Director of the NPA, Mallam Habib Abdullahi while test-running the equipment disclosed to the media that the new innovation is to solve internal problems faced by the agency.
Abdullahi noted that the innovation will soon extend to other maritime stakeholders to bring about efficiency in port operations.
The NPA boss said that the objective of the ICT centre is to improve overall efficiency of port operations, blocking of revenue leakages and to provide comfort for members of the shipping community.
"Management consequently unveiled the following broad initiatives to deliver our vision for overall transformation of the NPA, which includes; identification of revenue leakages and seeking ways to block such leakages", he said yesterday.
He also added that, the initiative was aimed at, "Investment in massive infrastructural renewal and development projects geared towards deepening the channel to attract larger vessels and to automate and integrate our various ports nationwide using the same information technology platform”.
According to him, the innovation represents another milestone for management and the organisation, after few weeks of deployment of the e-payment solution platform by the agency.
The NPA boss stressed that the new development is also expected to change fundamentally and positively the ICT literacy and interaction level within the organisation by bolstering application of computer automation in the organisation processes and drive to ICT culture.
He reiterated that the ICT helpdesk is specifically designed to escalate hard and soft challenges to ICT engineers for prompt response, pointing out that management has also identified the need to establish a call centre for clients across the nation.
"It is expected that in the next few months, the helpdesk will transform to call centre for local and international clients."
"As management continues to enunciate policies with direct bearing on our operations, officers and staff of the organisation should take advantage of the enabling environment created to improve processes that will deliver first-class services to our customer and stakeholders"
"I challenge directorates ,divisions departments and units within the organisation to begin to log in time saved as a consequence of current management efforts at automation and better use of technology for all aspect of our operations", he added.
Abdullahi also lauded the efforts of both the ICT department of NPA for the innovation.
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