The Managing Director of Nigerian Ports Authority, Mallam Habib Abdullahi has assured stakeholders in the maritime industry that the agency is fully committed to the ideals of high quality service delivery.
The Managing Director gave this assurance while declaring open a one-day seminar on Excellent Service Delivery in an Organization for Senior Management staff of the Authority, put together by the Servicom Department.
The Managing Director of Nigerian Ports Authority, Mallam Habib Abdullahi has assured stakeholders in the maritime industry that the agency is fully committed to the ideals of high quality service delivery.
The Managing Director gave this assurance while declaring open a one-day seminar on Excellent Service Delivery in an Organization for Senior Management staff of the Authority, put together by the Servicom Department.
Represented by the Executive Director; Finance and Administration, Mr. Olumide Oduntan, the Managing Director told participants that the management of NPA is determined to ensure that the agency becomes the hub port in West and Central Africa, he therefore charged all employees to change their attitude and work culture so that its efforts to reposition the Authority could be meaningful and sustainable.
“There is no organization without people, any complaint about Nigerian Ports Authority is complaint about the people in NPA, you must be proud to make improvement on your desk, lectures and presentations do not really matter, what you do at your individual departments is what matters, commit yourself to a better service delivery and let the organisation feel your impact”, he advised.
The Executive Director urged Servicom Department to embark on sensitisation exercise to enable all employees cultivate the habit of providing efficient, effective and timely service to customers.
Earlier, in a welcome address, the General Manager Servicom, Mallam Bashir Abdullahi disclosed that his department had visited port locations outside Lagos for sensitisation exercise which he described as very successful, adding that the entire workforce of the Authority would be re-awakened for better service delivery.
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